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Helpful Hints
As our guest, we want to ensure you are comfortable during every facet of your visit and ensure all of your needs are met in a friendly and professional manner.
- Age Guidelines
- Guests of Spa Minérale must be at least 18 years of age to enjoy a private spa service. Services to young spa-goers, guests between the ages of 13 and 17, are provided at our discretion and must be accompanied by a parent or guardian for the duration of any closed door service.
- For Your Comfort
- For your comfort, Spa Minérale will provide robes and slippers for treatments. We also recommend shaving no less than two hours prior to any appointment for ultimate comfort.
- For Your Safety
- Please be sure to inform your service provider if you are pregnant, have high blood pressure, heart ailments or any condition that may prohibit your taking heat, massage or skin care therapies. We highly discourage alcohol consumption prior to, during or immediately following spa treatments. Please avoid sun exposure following skin therapy treatments.
- For Your Enjoyment
- For the peace, quiet and well being of our guests we respectfully request that cell phones, PDAs and laptop computers be left outside or are turned off before entering the spa. Spa Minérale also strictly prohibits smoking while in the spa.
- Promptness
- Please arrive at least 15 minutes prior to your spa services to allow time to change. If your schedule permits, we highly recommend arriving an hour early to enjoy our saunas, steam rooms, whirlpools and lounges. If you arrive late for your spa service, your service may be modified. In order to honor the next scheduled appointment, your service will still end at its scheduled time.
- Personal Pessessions
- Storage of valuables during spa treatments is not recommended, we request that you do not bring valuable possessions to the spa. If you are a guest of the resort, we encourage you to leave your personal belongings in the security of your guest room.
- Reservations
- To enjoy the best availability of spa services, we suggest making spa reservations at least three weeks in advance. We are proud to offer both male and female service providers, and you will be scheduled with either unless you state your preference during your reservation. We welcome walk-in requests, and will do our best to accommodate you based on availability.
- Facility Fee
- Spa Minérale charges a facilities fee for those guest who wish to enjoy only our saunas, steam rooms, whirlpools or lounges. The use of these facilities is complimentary with scheduled spa services.
- Prices and Payment
- For your convenience we accept cash and all major credit cards, however we do not accept personal checks. You may also bill your spa charges to your guest room. All prices are subject to change without notice.
- Gratuity
- Subject to your discretion, we recommend an 18% service charge for all services. For groups of five or more, a 20% service charge will be added to all treatments.
- Cancellation Policy
- We ask that you kindly observe a 24-hour cancellation and appointment change policy. Failure to cancel an appointment with less than 24-hours notice will result in a full charge of the treatment. “No-shows” will also be charged in full.
- Return Policy
- All treatments and packages are non-refundable, non-transferable, and nonexchangeable once purchased. If you are not fully satisfied with a product, it must be returned with a valid receipt to the spa within 10 days of the purchase. Products may only be returned for a credit or exchanged for a more suitable product.
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